Shipping Policy

Processing, dispatch, estimated transit, tracking, shipping fees, international delivery and lost-parcel handling.

Stage 01Processing

Orders are usually prepared within 1–3 business days.

Stage 02Dispatch

Orders are dispatched within 3 business days.

Stage 03Transit

Estimated transit is 7–15 business days after dispatch.

Stage 04Delivery

Delivery timing varies by destination, carrier operations and other relevant circumstances.

01 · Fees

Shipping cost

Standard shipping is 6$ for orders below 50. Orders meeting 50 qualify for free standard shipping.

02 · Carriers

Shipping carriers

Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.

03 · Tracking

Shipment tracking

All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.

04 · Address

Address accuracy and changes

Please review the delivery address before submitting an order. You may request an address change before dispatch by contacting support@pharqio.com. After the parcel has been accepted by the carrier, an address change cannot be guaranteed and may depend on carrier handling.

05 · Estimates

Delivery estimates and delays

The estimated transit time of 7–15 business days begins after dispatch. Delivery estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. This estimate is not a guaranteed delivery date and does not limit obligations imposed by applicable law.

06 · Lost parcels

If a parcel may be lost

Contact support@pharqio.com if a parcel has not arrived after a significant delay or appears to be lost.

01Customer contacts support.

02Tracking information is reviewed.

03The shipment is investigated with the carrier.

04Reasonable delivery information may be requested where necessary.

05If confirmed lost, a reshipment or refund is offered.

07 · Customs

International customs and import duties

For international orders, customs duties, import charges or customs-handling charges imposed by the destination may be the customer’s responsibility where applicable. Product prices include applicable tax according to the website’s pricing configuration, but this does not mean that all destination-country import charges are included. Mandatory applicable law prevails where it requires a different allocation of responsibility.

08 · Support

Shipping support

For shipping, tracking, address changes or delivery questions, contact support@pharqio.com.