Privacy Policy
How personal data is collected, used, shared, protected and retained, together with the rights available to customers where applicable.
Who is responsible for your data
The data controller is Shandong Boyi New Energy Technology Co., Ltd., operating the website under the brand PharQio. Registered address: South of Jinan Road and west of Qingdao Road, Qinlou Subdistrict (Sijishengyuan High-Rise Complex), Unit 004-01 (01)-2301 Donggang District, Rizhao Shandong Province 276899 China, China. Privacy contact: privacy@pharqio.com.
Personal data we process
Depending on how you use the website, we may process information needed for orders and delivery, payment-related transaction information, customer-service communications, account or contact information, technical information such as device and browser data, and cookie or consent information where applicable.
Payment-card processing is handled through Stripe and relevant payment networks. We do not ask customers to send full card numbers, CVV/CVC, PINs or security codes through ordinary support email.
Why we process personal data
- to accept, process, fulfil and support orders;
- to process payments and manage payment authorization and refunds;
- to provide shipping, tracking, returns, refunds and customer service;
- to operate, maintain and secure the website;
- to prevent fraud, abuse and misuse;
- to remember preferences and manage cookie consent where applicable;
- to comply with legal, tax, accounting and regulatory obligations.
Legal bases under the GDPR
Where the GDPR applies, processing may rely on performance of a contract, compliance with a legal obligation, legitimate interests such as fraud prevention or website security, and consent where consent is required. Where processing is based on consent, consent may be withdrawn at any time without affecting processing that was lawful before withdrawal.
Service providers and recipients
We may share personal data with service providers that support payment processing, order fulfilment, shipping, hosting, security, communications, customer service and other functions necessary to operate the website. Stripe is used for payment processing. Service providers receive information only as needed for their role and are subject to applicable contractual and legal obligations.
International transfers
Because we serve international customers and may use service providers in different countries, personal data may be processed outside the country where you live. Where required, appropriate safeguards are used for international transfers under applicable data-protection law.
How long data is kept
Personal data is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, fraud prevention, dispute handling and enforcement of agreements. Retention periods may vary depending on the data and applicable law.
Your data-protection rights
Where applicable, you may exercise the following rights:
To exercise a privacy right, contact privacy@pharqio.com.
Cookies and similar technologies
The website may use necessary, functional, analytics and advertising or marketing cookies where applicable. Non-essential cookies are used only in accordance with applicable consent requirements. More information is provided in the Cookie Policy.
Security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. Access to personal data is limited according to operational need and applicable security controls.
Privacy contact
Privacy email: privacy@pharqio.com
Website: pharqio.com