Frequently Asked Questions

Orders are usually processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@pharqio.com. After dispatch, cancellation cannot be guaranteed.

You may request an address change before dispatch. After the carrier has accepted the parcel, a change cannot be guaranteed and may depend on carrier handling.

Card payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional payment options may be available where displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.

Standard shipping is 6$ for orders below 50. Orders meeting 50 qualify for free standard shipping.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch once tracking data becomes available.

Possible carriers include DHL, UPS, FedEx, USPS and YunExpress. The carrier for an individual order may depend on destination, shipping route and operational arrangements.

Contact support@pharqio.com. We will review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer a reshipment or refund.

For items covered by the normal return policy, contact support@pharqio.com within 14 calendar days after receipt to register the return.

For change-of-mind, size-preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No. We do not charge a restocking fee.

Contact support first. The registered address is not automatically the return address. Return instructions and the correct return address will be provided after your request is registered.

Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within 14 days after receiving the goods without giving a reason. This right is separate from the normal commercial return policy and remains subject to mandatory statutory rules.

Our internal processing target is within 7 business days after returned goods are received and the necessary review is completed. This target does not replace or extend any mandatory statutory refund deadline.

Approved refunds are generally returned to the original payment method. Your bank, card issuer or payment provider may need additional time to display the funds.

Where EU statutory withdrawal applies, the standard original delivery cost must be refunded as required by law. If a customer chose a more expensive delivery method, the supplementary amount above the least expensive standard delivery option may be excluded where permitted by law.

Yes. Direct exchanges are supported.

For a normal non-defective exchange, the customer pays both the return shipping cost and the replacement shipment cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.

The general guide covers S, M, L, XL and XXL. Product-specific size information on an individual product page takes priority.

For privacy, personal-data, consent or cookie matters, contact privacy@pharqio.com.

No. Do not send a full card number, CVV/CVC, PIN or other card security code through ordinary customer-service email.

For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact support@pharqio.com. Business hours: Monday-Friday, 09:00-18:00.